Credit Shield Plus

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For as little as 85 Fils for every BD 10 of your outstanding credit card balance, you can ensure peace of mind by protecting yourself against any unforeseen event. Credit Shield Plus covers your minimum monthly payment due to Involuntary Loss of Employment*, Temporary Total Disability*, or the entire statement balance in the event of your Permanent Total Disability*, Critical Illness* or even Loss of Life* due to any cause.

*Limits Apply:
In addition, an Accidental Death and Disability benefit of BD 13,300 will be payable to you or your designated beneficiary(ies/ legal heirs).

Credit Shield Plus provides you peace of mind to tide over emergency situations by taking care of your Citibank Credit Card dues.

How do I start enjoying benefits of Credit Shield Plus?

You may enroll in Credit Shield Plus at the time of applying for your Citibank Credit Card by checking the Credit Shield Plus enrollment box; or

Why do I need this protection?
Severe illness or injury may affect your ability to pay the minimum monthly payment on your Card. During this time, if you are covered under Credit Shield Plus, subject to certain conditions, payments will be made on your behalf. In the unfortunate event such as Involuntary Loss of Employment*, Temporary Total Disability*, Loss of Life*, Permanent Total Disability* or Critical Illness* such as:

• Malignant Cancer
• Kidney Failure
• Coronary Artery Bypass Surgery
• Heart Attack
• Major Organ Transplant Surgery
• Stroke
• Blindness

Applicants with pre-existing conditions are not eligible.

How about the expenses incurred on my Supplementary Card?
The insurance cover provided under Credit Shield Plus does not extend to additional or supplementary Cardholders. However, since supplementary Card transactions are charged to your Card, these expenses are covered under Credit Shield Plus.

Premium Calculations
Your affordable monthly premium, which will be charged to your Card, is 0.85% of your total statement balance on your Card account. The premium will be billed with effect from the next billing cycle of your Card. In any month that you have no statement balance according to your Card statement, you pay nothing.

Can you tell me something about the Insurance Company?
American International Group, Inc. (AIG), a world leader in insurance and financial services, is the leading international insurance organization with operations

How do I pay for this insurance?
It’s simple and ideal. Your premiums are charged to your Card. The amount will appear on your monthly statement and the cover is calculated automatically for you based on the amount of your statement balance.

Where can I call/write for further assistance?

How can I make a claim?
The Cardmember or his/her personal representative should call CitiPhone Banking at 1758 2484 (CITI) and request a claim form.

The Cardmember or his/her personal representative should then submit the claim form with evidence supporting the claim to Citibank, who will pass it on to Alico for processing.

The person claiming the benefit is required to provide all necessary documents, including a doctor’s report, to substantiate the claim. A written notice must be provided by the claimant within six (6) months of any event giving rise to the benefit/s.

How are claims paid?
Approved claims are credited monthly to your Card account. In case of Involuntary Loss of Employment* and Temporary Total Disability*, the minimum monthly payment will be paid.

A lump sum payment up to the specific limits will be done in case of Loss of Life*, Permanent Total Disability* and Critical Illness*.

In case of Accidental Death and Disability, a lump sum amount is payable to you or your beneficiary(ies/ legal heirs).

Is there a maximum benefit payable?
In case of Death*, Permanent Total Disability* or Critical Illness*, the total outstanding balance on your Credit Card will be paid up to a maximum of BD 20,000.

In case of Temporary Total Disability*, a maximum monthly benefit of BD 400 will be paid directly to your Credit Card.

In case of Involuntary Loss of Employment*, a maximum monthly benefit of BD 300 will be paid directly to your Credit Card.

How do I cancel the insurance?
You can cancel cover at any time by calling our 24 Hour Citiphone Banking at 1758 2484 (CITI)

Or You can write to Citibank at the following address:
Citibank, N.A.
Credit Cards Marketing
P.O. Box 2101
Manama, Kingdom of Bahrain
Or to the Insurer at its address:
ALICO, P.O. Box 5984,
Sharjah, UAE

We will refund your first month’s premium if you cancel the Credit Shield Plus Insurance Coverage within 30 (thirty) days of receipt of your Citibank Credit Shield Plus brochure and terms and conditions.

Can I insure my Supplementary Cardmember?
This privilege is only for primary Cardholders. However, as the charges of the Supplementary Cardholder are charged to the same account, the charges will be covered under Credit Shield Plus policy.

I am 59 years old. Does my coverage change or terminate at a certain age?
The eligible entry ages for Credit Shield Plus are 18 through 64. Your cover will automatically terminate at age 65. The age limit is to keep premiums affordable.

How can I make a complaint?
Call CitiPhone at 1758 2484 (CITI) or fax to Citibank, N.A., Credit Cards Marketing at 1758 4140 or fax to Alico at 00971 6 5562577.

For any queries -
Please call our 24-Hour CitiPhone Service on 1758 2484(CITI) from within Bahrain.
 

(Subject to specific terms, conditions and exclusions of the policy)
* TERMS & CONDITIONS: This insurance is optional and not a condition of any credit product offered. Credit Shield Plus is not a savings plan and does not acquire any cash value. Benefits in case of temporary disability are not payable for the first 30 days of the period of such disability. Benefits in case of total and permanent disability are not payable if claimant has received benefits under another Credit Shield insurance policy for such disability. Benefits in case of critical illness are not payable if such illness occurs within 3 months of enrollment in Credit Shield Plus or if death occurs within 30 days of the critical illness. No benefits are payable in case of disability, critical illness or death occurring as a result of the influence of alcohol or drugs and/or AIDS. Benefits are not payable in the event of any disability, critical illness or death that arises from any injury or illness occurring prior to the commencement date of the Credit Shield insurance policy or from pre-existing conditions. Insurance is for risk coverage only and the insurance policy acquires no cash value. If eligible, temporary total disability benefit can be claimed up to a maximum of six months and for involuntary loss of employment benefit can be claimed up to a maximum of three months. Please see Terms and Conditions for further information. Credit Shield Plus is underwritten by American Life insurance Company - ALICO.