Telephone Banking

		Dial your banker

With the help of Telephone Banking you can quickly and easily manage your accounts from any telephone in the world. Qualified telephone bankers are ready to execute your banking transactions and provide information about Citibank’s products and services 24 hours a day.

Telephone Banking is a convenient service provided free of charge that enables better communication between the client and Citibank, and which is part of every product on offer.

Interactive Voice Response System

For your convenience, you can also use our Interactive Voice Response (IVR) system, which you can control with the help of your telephone’s keypad. After calling the help line at 233 062 222, you will be greeted by an automated voice system, which will provide you with information regarding the balances and movements on your accounts, execution of common payments, sending an application or opening a time deposit. If you are a CitiGold client, please call 233 062 424 (you can also use mobile numbers T-Mobile 605 692 222 or O2 726 132 222), you will be greeted.

To ensure higher security and provide faster services it is necessary to enter your debit or credit card number into voice response system to access telephone banking and then confirm with your TPIN security code. Without these details we are not able to process your requests.

Telephone Bankers

If you would like to execute more complicated transactions, you can use the service of telephone bankers, who are qualified to help you at any time and execute your banking transactions.

Information Line

On our Information Line, as part of the telephone banking service, telephone bankers can answer any question related to a current marketing campaign, products on offer, interest rates, exchange rates or Citibank in general. The telephone number of the information service is  844 888 844.

The Security of Telephone Banking

Individual access to Telephone Banking is only possible by providing the number of your debit or credit card and T-PIN, a telephone identification number, which is set by each client. It is necessary to use the T-PIN for every contact with the telephone banking service and you can change it at any time. Remember your T-PIN or write it down in a safe place, so that it cannot be found by any unauthorized person.