Communicating Value-Added There are many ways in which Travel Managers deliver value to their organizations. However, senior management may often be unaware of the crucial role travel management plays in managing costs and delivering value-added services to employees. Without that understanding, senior management may underestimate the effectiveness of your travel management efforts, both in terms of measurable economic impact, and important indicators such as traveler satisfaction and overall productivity. An ongoing communication plan aimed at senior executives can help you retain the confidence and support of your organization and help guarantee that the travel management group will have the resources it needs to be effective and continually improve results. You'll be able to use Diners Club resources, plus the guidelines in this section-which will be enhanced over time from the input of you and other Travel Managers - to help you communicate the effectiveness of your program to key decision makers. Communicating with Senior Management Positioning the Travel Group T&E Expense Data Support Contact Us If you'd like to share some of your own experiences in this area, we'd be glad to hear from you. Please email us from the ChargeSmarts Post Office.