Are there any charges to
use the service?
No, there are no software, service or set up fees. All you
have to pay for is the cost of your modem call.
When can I use the service?
Anytime you like, it's available 24/7 (although some transactions
may not be available during system updates).
Can
I print from Citibank Online?
Yes, Internet Banking does have the facility to print so
that you can keep paper records as well.
What
if I have a comment or a special request?
With Citibank Online Banking you can send confidential and
secure messages directly to our Customer Service.
My
login details suddenly disappeared - why is that?
The information is stored in a cookie on your PC. This information
over time can be over-written as you visit other web sites
that need cookies too. Especially with the Netscape browser,
the new cookies will replace cookies already existing on
your PC. Netscape saves the information as cookies in a
file that is limited in size. When the limit is reached,
Netscape starts deleting older cookies from the file to
make room for new ones coming in. A way to avoid this problem
happening again you may wish to use the Microsoft Explorer
browser, available at www.microsoft.com
Do
I need a special browser to use Citibank Internet Banking?
You need a browser that supports strong encryption. To check
if yours is OK just click on Browser Check. If not, you
must upgrade your browser version.
Am
I the only person who can access my account?
The only way anyone can access your account information
is if they have your ATM Personal Identification Number
(A-PIN) and your Citicard/Credit Card. This is why it is
crucial not to let anyone else know these numbers - and
not to write them down, especially on your Citibank card
or computer! If you think someone may know them, let us
know immediately. You can also change your PIN on-line.
What
is Citibank's policy regarding the use of cookies?
A 'cookie' is a small piece of information that a website
server can store on your browser. This means that information
such as your User ID can be stored so you don't have to
type it in every time. Any browser that enables you to use
Citibank® Online will allow cookies to be set which
means the information will be stored for a limited period
of time in a cookie file in your computer's memory. Your
Citibank ATM Personal Identification Number (A-PIN) is never
stored as a cookie.
What
is Citibank doing to protect my privacy?
Keeping customer information secure and using it only as
our customers would want us to is a top priority for all
of us at Citibank. To find out more see Security, or for
details regarding our customer privacy and security policy
click on Citibank Privacy Statement here, or at the bottom
of any of our web pages.
More Help
Reading our User Guide might help you to find the answer.
If not, then you can contact us by calling 24-Hour CitiPhone
on 16644 from Cairo and Alex for free calls from outside
Greater Cairo are at the long-distance tariff without the
need for subscription to long-distance service from abroad
+202 , or send
us a mail message from Citibank® Online’s customer
service facility.
