Inquiry

Transactions

Complaints

Product Inquiry /Marketing Promotions

You can inquire about any of the Citibank Credit Cards through CitiPhone Banking -24 hours a day- 7 days a week!

  • Simply dial 111-222-222 or 111-333-333.
    • Inquire about products/ Marketing promotions

You can also get this information through our Self Service Banking or visit us at any of our customer service walk-in units or mail us your request.

Application status

Applied for a Citibank card and eager to know the application status? Contact us through CitiPhone Banking -24 hours a day- 7 days a week!

  • Simply dial at 111-333-333
    • Inquire about the application status.

Available limit - Credit Card

Unsure about your available Credit Limit? Contact us through CitiPhone Banking -24 hours a day- 7 days a week to know Credit Card limits.

  • Simply dial 111-222-222.
    • Select the language ( press 1 for Urdu , 2 for English)
    • Press 1 for Service menu
    • Enter your 16 digit Credit Card number and your 4 digit T-PIN Number
    • After hearing your available limit, press 0 to speak to a CitiPhone Banker
    • Inquire about your Credit Limit and other details.

You can also avail this service through our Self-Service Banking or mail us your request.

Statement Details

Avail our CitiPhone Banking - 24 hours a day- 7 days a week to inquire about your statement details and get your Credit Card statement.

  • Simply dial 111-222-222.
    • Select the language ( press 1 for Urdu , 2 for English)
    • Press 1 for Service menu
    • Enter your 16 digit Credit Card number and your 4 digit T-PIN Number
    • After hearing your available limit, press 0 to speak to a CitiPhone Banker
    • Inquire about your statement details or request a Statement

You can also avail this service through our Self-Service Banking or mail us your request or visit any of our customer service walk-in unit.

Rewards Inquiry

Wondering how many more reward points you need to get that favourite gift of yours? Contact us through CitiPhone Banking - 24 hours a day- 7 days a week!

  • Simply dial 111-222-222.
    • Select the language ( press 1 for Urdu , 2 for English)
    • For Services press 1
    • Enter your 16 digit CitiCard number and your 4 digit T-PIN Number
    • After hearing your available limit, press 0 to speak to a CitiPhone Banker
    • Inquire about your available points.

You can also avail this service through our Self-Service Banking or mail us your request

Card Activation

Congratulations! You are now the proud owner of Citibank Credit Card. To activate your card, contact us through CitiPhone Banking -24 hours a day – 7 days a week!

  • Simply dial 111-222-222.
    • Select the language ( press 1 for Urdu , 2 for English)
    • For Services press 1
    • You will be asked to enter a 16 digit CitiCard and a 4 digit T-PIN number, Please hear the message twice and don't press any number.
    • You will then be asked to press 1 for Card Services, please press 1.
    • Request the activation of your card.

T-PIN Issuance or change

To issue or change your T-PIN, contact us through CitiPhone Banking - 24 hours a day- 7 days a week!

  • Simply dial 111-222-222.
    • Select the language ( press 1 for Urdu , 2 for English)
    • For Services press 1
    • If you want to have your T-PIN issued please hear the message to enter your 16 digit CitiCard number and your 4 digit T-PIN Number twice and don't press any number.
    • You will then be asked to press 1 for Card Services, please press 1.
    • If you want to change your T-PIN, for Services press 1
    • Enter your 16-digit CitiCard number and your 4 digit T-PIN number.

- After hearing your available limit press 0 to speak to a CitiPhone Banker

    • Place your request

You can also avail this service through our Self-Service Banking

ATM-PIN Issuance or change

To issue or change your ATM-PIN, contact us through CitiPhone Banking - 24 hours a day- 7 days a week!

  • Simply dial 111-222-222.
    • Select the language ( press 1 for Urdu , 2 for English)
    • For Services press 1
    • Enter your 16 digit Credit Card number and your 4 digit T-PIN Number
    • After hearing your available limit, press 0 to speak to a CitiPhone Banker
    • Request for the issue or change of your ATM-PIN.

You can also avail this service through our Self Service Banking

 

Lost/ Stolen Card

Misplaced your Credit Card? Or has it been stolen? Contact us immediately through CitiPhone Banking -24 hours a day - 7 days a week!

  • Simply dial 111-222-222.
    • Select the language ( press 1 for Urdu , 2 for English)
    • For Services press 1
    • Enter your 16 digit Credit Card number and your 4 digit T-PIN Number
    • After hearing your available limit, press 0 to speak to a CitiPhone Banker

- Inform about your lost or stolen card.

You can also visit any of our customer service walk-in units.

 

Damaged Card Replacement

Unable to use your Credit Card because it got damaged? Let us handle your problem. Contact us through CitiPhone Banking - 24 hours a day - 7 days a week!

  • Simply dial 111-222-222.
    • Select the language (press 1 for Urdu , 2 for English)
    • For Services press 1
    • Enter your 16 digit Credit Card number and your 4 digit T-PIN Number
    • After hearing your available limit, press 0 to speak to a CitiPhone Banker
    • Request for the replacement of your damaged Credit Card.

To avail this service you can also mail us your request or visit any of our customer service walk-in unit.

Utility Bill Payments

Avoid waiting in long queues in scorching heat for making payments of your utility bills! Avail this service free of charge service through CitiPhone Banking - 24 hours a day - 7 days a week!

  • Simply dial 111-222-222.
    • Select the language ( press 1 for Urdu , 2 for English)
    • For Services press 1
    • Enter your 16 digit Credit Card number and your 4 digit T-PIN Number
    • After hearing your available limit, press 0 to speak to a CitiPhone Banker
    • Place your request *

* Give your request 2 working days before your Utility Bills Payment due date

You can also avail this service through our Self-Service Banking or visit any of our customer service walk-in units.

Rewards Catalogue

What would you like to order against your available reward points? We offer some very exclusive gifts in return of these points. So what?s the wait for? Order your reward catalogue Now! Contact us through CitiPhone Banking - 24 hours a day- 7 days a week!

  • Simply dial 111-222-222.
    • Select the language ( press 1 for Urdu , 2 for English)
    • For Services press 1
    • Enter your 16 digit Credit Card number and your 4 digit T-PIN Number
    • After hearing your available limit, press 0 to speak to a CitiPhone Banker
    • Place your order for the reward catalogue.

You can also avail this service through our Self-Service Banking or mail us your request.

Rewards Gifts and Fee Redemption

Wish to use your available points for a gift of your choice selected from our Reward Catalogue or want to use them to redeem your annual fee! Contact us through CitiPhone Banking - 24 hours a day - 7 days a week!

  • Simply dial 111-222-222.
    • Select the language ( press 1 for Urdu , 2 for English)
    • For Services press 1
    • Enter your 16 digit Credit Card number and your 4 digit T-PIN Number
    • After hearing your available limit, press 0 to speak to a CitiPhone Banker
    • Place your request.

You can also avail this service through our Self-Service Banking

Address & Phone number change

To change your address and phone number in your Credit Cards records, contact us through CitiPhone Banking - 24 hours a day - 7 days a week!

  • Simply dial 111-222-222.
    • Select the language ( press 1 for Urdu , 2 for English)
    • For Services press 1
    • Enter your 16 digit Credit Card number and your 4 digit T-PIN Number
    • After hearing your available limit, press 0 to speak to a CitiPhone Banker
    • Request for a change in your address and/ or phone number.

You can also avail this service through our Self-Service Banking or mail us your request.

 

Change in Billing Code

Your Credit Card statement is presently being mailed to your home address. But you have now decided to receive them in your office. Just contact us through CitiPhone Banking -24 hours a day - 7 days a week to change your mailing Billing Code.

  • Simply call us at 111-222-222.
    • Select the language ( press 1 for Urdu , 2 for English)
    • For Services press 1
    • Enter your 16 digit Credit Card number and your 4 digit T-PIN Number
    • After hearing your available limit, press 0 to speak to a CitiPhone Banker
    • Request for a change in billing code from office to home or vice versa.

You can also avail this service through our Self-Service Banking or mail us your request.

Disputed Transactions

You think you have been wrongly billed for some transactions? Inform us of such disputed transactions through - CitiPhone Banking- 24 hours a day- 7 days a week!

  • Simply dial 111-222-222.
    • Select the language ( press 1 for Urdu , 2 for English)
    • For Services press 1
    • Enter your 16 digit CitiCard number and your 4 digit T-PIN Number
    • After hearing your available limit, press 0 to speak to a CitiPhone Banker
    • Get details of how to report your disputed transactions

You can also visit us at any of our customer service walk-in units or mail us your request. Download the form now and send it to us.

 

Limit Enhancement

Thinking of increasing your Credit Card limit?

Visit us at any of our customer service walk-in units or mail us your request with supporting documents.

Card upgrade

Want to upgrade your card from Silver/ Classic to Gold/ Preferred?

Visit us at any of our customer service walk-in units or mail us your request with supporting documents.

Credit shield Activation or Credit Shield Cancellation

A unique service provided by Citibank is the Credit Shield service with its two months free trial period. To cancel it or to activate this service again, contact us through CitiPhone Banking - 24 hours a day- 7 days a week!

  • Simply dial 111-222-222.
    • Select the language ( press 1 for Urdu , 2 for English)
    • For services press 1
    • Enter your 16 digit Credit Card number and your 4 digit T-PIN Number
    • After hearing your available limit, press 0 to speak to a CitiPhone Banker
    • Request the CitiPhone Banker for cancellation or re-activation of Credit Shield.

You can also mail us your request or visit any of our customer service walk-in units.

Re- instatement of Credit Card

You had cancelled your Credit Card and now wish to have one again? Have your Credit Card re-instated through CitiPhone Banking -24 hours a day- 7 days a week!

  • Simply call us at 111-222-222.
    • Select the language ( press 1 for Urdu , 2 for English)
    • For Services press 1
    • Enter your 16 digit Credit Card number and your 4 digit T-PIN Number
    • After hearing your available limit, press 0 to speak to a CitiPhone Banker
    • Place your request.

You can also avail this service through any of our customer service walk-in units or mail us your request.

Credit Card Bill Payment

If you have a bank account with us then make payments of your Credit Card bills through CitiPhone Banking- 24 hours a day- 7 days a week!

  • Simply dial 111-222-222.
    • Select the language ( press 1 for Urdu , 2 for English)
    • For Services press 1
    • Enter your 16 digit Credit Card number and your 4 digit T-PIN Number
    • After hearing your available limit, press 0 to speak to a CitiPhone Banker
    • Place your request.

You can also avail this service through our Self-Service Banking or mail us your request.

Photo Card conversion

If you wish to convert your non-photo Credit Card into the personalized photo Credit Card, contact us through CitiPhone Banking - 24 hours a day- 7 days a week!

- Simply dial 111-222-222.

    • Select the language ( press 1 for Urdu , 2 for English)
    • For Services press 1
    • Enter your 16 digit Credit Card number and your 4 digit T-PIN Number
    • After hearing your available limit, press 0 to speak to a CitiPhone Banker
    • Place your request.

You can also avail this service through any of our customer service walk-in units or mail us.

Complaint Handling

Our prime goal at Citibank is the satisfaction of our customers in all respect. If you have any complaints / suggestions for us, you are welcomed to contact us through CitiPhone Banking - 24 hours a day- 7 days a week!

Don't forget to get your Complaint Number!

  • Simply call us at 111-222-222.
    • Select the language ( press 1 for Urdu , 2 for English)
    • For Services press 1
    • Enter your 16 digit Credit Card number and your 4 digit T-PIN Number
    • After hearing your available limit, press 0 to speak to a CitiPhone Banker
    • Inform the CitiPhone Banker to forward your complaint/ suggestions regarding any issue.

You can also launch a complaint / inform us about similar issues by contacting us at any of our customer service walk-in units or mail us your request.