CitiService®
Building relationships.
Creating value.
Driving satisfaction.
CitiService®








Building relationships. Creating value. Driving satisfaction. Loyalty.

"We are what we repeatedly do. Excellence, then, is not an act, but a habit" - Aristotel

CitiService, the special concept created by Citibank for its clients, makes the difference between Citibank and other banks on the local market.

We are committed to delivering consistent client satisfaction, providing coverage with local expertise, and building strong client relationships.

We sustain a service environment that makes it easy to do business by:
  • Providing training for our clients
  • Creating robust quality service metrics and tracking
  • Developing enhanced and customized service tools

We are working toward a service culture that:
  • Instills a sense of ownership of client issues for increasing customer satisfaction
  • Tracks root cause analysis of errors to drive improvement projects
  • Provides accurate and fast solutions to customers' requests, while keeping invisible the internal routine
 
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