Client Service

The team is ready to assist you from Monday till Friday from 8:30 a.m. till 5:00 p.m.

Following services are offered:

• Support when making your payments
• Information about account balances and operations
• Information about product offers
• Easy access to Citibank experts and specialists
• Investigation of client complaints
• Solution of internet banking issues

Client Service for Commercial Banking

Client service contact:

Bucharova 2641/14, 158 02 Prague 5 – Stodůlky
E-mail: smeservis@citi.com

Client Service for Large Corporate Companies and Subsidiaries of Foreign Multinational Companies

CitiService

Client service contact:

Bucharova 2641/14, 158 02 Prague 5 – Stodůlky
E-mail: citiservice.czech1@citi.com

Digital Client Support

Client service contact:

Bucharova 2641/14, 158 02 Prague 5 – Stodůlky
Phone: +420 233 061 900
E-mail: ebhelpdesk.czech@citi.com

Former consumer banking customers of Citibank Europe plc

The transfer of retail banking products and credit cards of Citibank Europe plc in the Czech Republic to Raiffeisenbank was carried in 2016

If you have any question regarding the product, which have been transferred, pls contact Raiffeisenbank:

• Raiffeisenbank a.s., Hvězdova 1716/2b, P. O. BOX 64, 140 78 Praha 4
• e-mail: info@rb.cz , www.rb.cz
• information services and telephone banking: 800 900 900

Our telephone bankers are available on working days between 9 a.m. and 3 p.m. to provide more information to former retail banking clients of Citibank Europe plc in the Czech Republic on the customer line 233 06 1602 or via email czechretail@citi.com.