September 8, 2011
Consumers with questions related to Citibank Hungary's products and services can now get instant answers through the new, revolutionary CitiChat live service from wherever they are travelling in the world. CitiChat is the first live chat service offered in the Hungarian banking market and is available for free to all existing customers and any consumers who are looking for a fast and convenient way for getting information or assistance related to Citibank's products. Chats can be initiated through Citibank Hungary's website without any registration from a computer with an internet connection. Trained CitiChat bankers are answering enquiries and are helping customers with their online applications.
Batara Sianturi, Citi Country Officer for Hungary said, “Citi's CEO Vikram Pandit has several times articulated that we want to become the world's leading digital bank. The recently launched Citi Mobile Banking is only the beginning of our journey in offering digital experience to our customers in Hungary. We are continuously listening to our customers and are leveraging the digital technologies in our quest for answers to their enquiries. Ingenuity is one of Citi's key principles and building on our successes in the last 25 years in Hungary we are introducing new innovations to ensure our customers have a positive experience.”
Jon Wiggins, Consumer Business Manager for Hungary remarked, “We are proud to be the first bank in Hungary to offer the live chat to our customers. We have already received great users' feedback since the recent launch and this reaffirms the relevance of our decision to engage one of today's most popular internet solutions - live chat - to offer instant and accurate information in a convenient way to our customers. This interactive communications tool allows us to provide all details about our products and actual promotions in response to enquiries and also contributes to enhancing the overall financial culture in Hungary.”
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