CitiService®
At Citi, we are committed to delivering consistent client satisfaction, providing coverage with local expertise and building strong client relationships
We sustain a service environment that makes it easy to do business by:
- Providing training for our clients
- Creating robust quality service metrics and tracking
- Developing enhanced and customized service tools
Value added services
Your dedicated representative will assist you with the following:
Telephone inquires
- General product information
- Information on banking practices
Telephone investigations
- Related to standard and specific Citibank products
- According to pre-established high quality indicators
- Providing timely and accurate solutions
Dedicated training for our clients through:
- Visits to clients
- Client round tables
We are working toward a service culture that:
- Instills a sense of ownership of client issues for increasing customer satisfaction
- Tracks root cause analysis of errors to drive improvement projects
- Provides accurate and fast solutions to customers' requests, while keeping invisible the internal routine
CitiService® is periodically organizing customer round tables approaching customized banking topics. The main objectives of these customer meetings are:
- To consolidate the relationship
- Provide solutions to clients' requests
- Train the clients on banking practices
- Update the customers on new products offered by the bank