2017 Global Citizenship Report Executive Summary

Citizenship Approach Our Citizenship Report is designed to provide the details that stakeholders expect, including numerous examples of innovative ways we are stepping up to tackle some of the world’s toughest challenges. But if there is one thing we hope readers will take away, it is that while 2017 was a year of rapid change in the world, we remain steadfast and committed to fulfilling our mission. As a global bank there are many ways that we can impact communities around the world and here we outline our approach to ensuring that our activities enable growth and progress. A business model that adds value to society A focus on ethical decision- making and responsible business practices Taking a stand on issues that matter and driving solutions ! ? An enhanced focus on transparency and knowledge building TENETS OF OUR APPROACH TO CITIZENSHIP 4