2017 Global Citizenship Report Executive Summary

HOW WE DO BUSINESS Responsible business practices are not only the backbone of our company’s success, they are also imperative to protecting the broader financial system and the communities in which we live and work. It starts with a culture of ethics and integrity, delivered by a diverse, skilled workforce committed to serving our clients. Whether we are protecting our customers’ privacy, advancing transparency, respecting human rights, engaging with our suppliers or assessing and addressing the environmental and social risks of the projects we finance, our goal is always to earn our customers’ trust through responsible, ethical activities. 6