Global Citizenship Report 2017

STAKEHOLDER ENGAGEMENT STAKEHOLDER GROUP HOW WE ENGAGE EXAMPLES FROM 2017 Community Leaders and Nongovernmental Organizations (NGOs) • In-person meetings, calls, conference calls, emails, social media and events • Citizenship, Citi Community Development and Citi Foundation websites • Collaboration with NGOs on issues relevant to their organizations and our business • Served on the Board of the UN Global Compact’s U.S. Network • Engaged community leaders and NGOs at Citi Foundation events, including our Pathways to Progress, City Accelera- tor and Financing Sustainable Cities Initiative gatherings Employees • Company intranet, email, mail and in-person meetings • Voice of the Employee surveys • Employee Networks, volunteer councils and Green Teams • Volunteer events • In-person and online trainings • Performance reviews • Citi Blog • 100,000+ employees, friends and families participated in events held in more than 500 cities across 91 countries • Approximately 16,000 employees participated in more than 150 Employee Networks, and 1,300 participated in 20 Green Teams globally • 194,000 employees completed compliance training, including on anti-money laundering, sanctions and anti-bribery topics • Featured stories from Citi senior executives, employees and partners highlighting how we enable growth and progress Clients and Customers • Meetings to share Citi’s environmental and social performance, and to understand our clients’ approach to managing environmental and social risks • Social media, including Customer Service Twitter handle (@AskCiti) • Customer satisfaction surveys • Citi Blog • Engaged 21,000+ Citi mobile customers in a co-creation effort to identify digital banking challenges that our mobile app could potentially help solve • Citi’s CEO held an average of 40 client meetings per month in cities around the world Other Financial Institutions • Working groups • Joint projects • In-person meetings, conference calls • Industry groups, roundtables, workshops and events • Working on implementing the Financial Stability Board’s TCFD recommendations with the UNEP FI and 15 other global banks • Served on the Steering Committee of the Natural Capital Finance Alliance • Member of the Equator Principles Association since 2004, along with 91 other financial institutions in 37 countries Citi 2017 Global Citizenship Report 13 CONTENTS    INTRODUCTION    HOW WE DO BUSINESS    SOLUTIONS FOR IMPACT    APPENDICES Letter from Our CEO    Citi at a Glance    Citizenship Approach    Our Material Issues    Stakeholder Engagement