Global Citizenship Report 2017

Conduct and Culture For nearly a decade, we’ve strived to reinforce a culture based on ethics and execution across our businesses. We have invested in improving controls, including those related to risk, compliance and audit, and our progress in these areas is enabling us to safely run and grow our business. In order to become an indisputably strong and stable company, we must ensure that all our employees, at all levels, are held accountable to the highest standards of ethics and professional behavior. Only then can we deliver the best possible results for our clients and communities. Conduct and Culture at Citi Acting with integrity and responsibly providing financial services are critical parts of Citi’s commitment to serve as a trusted partner to our clients. In addition to complying with all applicable laws, regulations, Citi policies, and our Code of Conduct, through our Mission and Value Proposition, we ask our employees globally to ensure that their decisions pass three tests: They are in our clients’ interests, they create economic value, and they are always systemically responsible. These three tests help our employees to deliver on our core activities of safeguarding assets, lending money, making payments and accessing capital markets on behalf of our clients — each of which creates an obligation to act responsi- bly, do everything possible to create the best outcomes and prudently manage risk. We establish and communicate Citi’s ethical principles and values through our publicly available Code of Conduct, our publicly available Leadership Standards, various trainings and development opportunities, employee engagement initiatives and communications from our senior leaders. In doing so, we reinforce that our employees must apply our principles and values every day, to everything they do, everywhere Citi operates. They are in our clients’ interests They create economic value They are always systemically responsible WE ASK OUR COLLEAGUES TO ENSURE THAT THEIR DECISIONS PASS THREE TESTS 16