Global Citizenship Report 2017

Workforce Well-Being Maintaining policies and a culture of well-being for our employees helps drive business success. We continually evaluate the tools and policies available to maintain the well-being of our global workforce. Work /Life Balance There are several Citi programs that help employees balance their work and life. We embrace a culture of flexible work with both formal and informal flexible work arrangements — providing options for how, when and where our employees work — that contribute to employee satisfaction and reten- tion while also increasing productivity. In addition, our Work/ Life Program provides assistance with every day challenges such as child care concerns, legal advice and dealing with identify theft. We also offer a range of health and wellness programs to encourage a strong work/life balance. Our Live Well Program promotes a culture of physical and mental health and well-being among our employees. We sponsor three global campaigns: Heart Health, Resilience and the Fitness Challenge. Each of these campaigns is aligned with the four pillars of the Live Well Program — healthy nutrition and exercise, health risk reduction, work/life balance and the importance of mental well-being, and a tobacco-free lifestyle. For example, in 2017, the Global Resilience campaign focused on the importance of healthy sleep for physical and mental well-being. In the U.S., our on-site medical clinics provide health care, free preventative screenings and health promotion programs, immunizations and pre-travel health guidance to all employees. These initiatives help employees and their families achieve their health goals through resources that are free, easy to use and available to employees whether or not they are enrolled in a Citi health plan. We also offer a Health Advocate program, separate from insurance programs, to aid employees in resolving insur- ance claims, accessing medical specialists and addressing their health needs and those of their families. Our Save Well plans guide our employees in building financial stability and saving for retirement, and we offer a tuition reimbursement plan for those going back to school. CITI FITNESS CHALLENGE SETS A NEW RECORD The annual Citi Fitness Challenge encourages our employees around the world to get moving. In 2017, more than 15,000 employees in 95 countries logged nearly 138,000 hours of physical activity over six weeks, breaking Citi’s previous record. Our colleagues around the world all participated in their own unique ways, including friendly competitions in the UK and Thailand, bike breaks in Mexico and yoga in Japan. PROMOTING MENTAL HEALTH AT CITI The topic of mental health is often overlooked in discussions of well-being. But it’s an issue of increasing importance in financial services, where long hours and a high-pressure environment, together with the normal demands of life, can strain many employees. In the UK, Citi launched the Minds at Citi campaign, which is working to destigmatize the topic with the help of internal videos featuring employees talking about their own challenges with mental health. To mark World Mental Health Day on October 10 th , we announced that a mental well-being nurse will be permanently on site at our London office to help employees in need. The initiative will increase access to counseling services for busy employees. We also used World Mental Health Day as an opportunity to share the Minds at Citi campaign and its key messages in 15 other countries across our Europe, Middle East and Africa region as well as Australia and New Zealand. Citi 2017 Global Citizenship Report 43 CONTENTS    INTRODUCTION    HOW WE DO BUSINESS     SOLUTIONS FOR IMPACT    APPENDICES Conduct and Culture    Digital Innovation    Talent and Diversity     Human Rights    Environmental and Social Risk Management    Operations and Supply Chain