Global Citizenship Report 2017

Citi at a Glance Global Consumer Banking Institutional Clients Group Digital and mobile at the core of a simpler, better client experience Growing Commercial Bank that serves midsized clients with cross-border needs Supporting clients in more than 160 countries and jurisdictions Leading bank with 200+ years of experience Diverse workforce of 209,000 to serve our customers and clients Responsibly provide financial services Serve as a trusted partner Create economic value Facilitates ~$4 trillion of transaction flows daily Largest proprietary global network with a client base of 14,000 and a presence in 98 countries Serving over 100 million customers Serves more than 80% of global Fortune 500 companies A lean, urban retail bank footprint across 19 markets in the U.S., Mexico and Asia Citizenship Approach A business model that adds value to society A focus on ethical decision-making and responsible business practices ! ? Taking a stand on issues that matter and driving solutions An enhanced focus on transparency and knowledge building Citi 2017 Global Citizenship Report 3 CONTENTS    INTRODUCTION    HOW WE DO BUSINESS    SOLUTIONS FOR IMPACT    APPENDICES Letter from Our CEO Citi at a Glance     Citizenship Approach    Our Material Issues    Stakeholder Engagement