Global Citizenship Report 2017

Resource Use and Environmental Impacts We embrace our responsibility to minimize our global foot- print, setting goals to address the environmental impacts of our operations, including a new goal to source renewable energy for all of our energy needs by 2020. We also recog- nize the interconnectedness of environmental sustainability and employee well-being and continue to look for ways to advance progress in these areas. 2020 Goals As part of our Sustainable Progress Strategy, we set ambi- tious goals to reduce our environmental impact. We began reporting on our direct environmental impacts related to our operations in 2002, and are now in our third generation of goal setting with 2020 goals first announced in 2015. Our operational goals cover energy use, water consumption, recycling, waste and green building. To achieve our greenhouse gas (GHG) emissions goals, we have been setting absolute targets in five-year increments and tracking annual perfor- mance. In 2017, we took our commitment even further and announced a new goal use 100 percent renewable energy to power Citi’s facilities globally by 2020. We own or lease over 55 million square feet of real estate in nearly 100 countries, consisting of more than 7,700 properties. To meet this ambi- tious goal, we will consider on-site power generation, power purchase agreements and appropriate use of renewable energy credits, as well as continuing to focus on energy efficiency. In connection with this commitment, we have joined RE100 — a global initiative led by The Climate Group and CDP, which are both part of the We Mean Business coalition. During 2017, we made positive gains toward our 2020 goals in all areas. We reduced our carbon emissions, energy use and water consumption, while continuing to surpass our waste diversion goal. Our GHG emissions and environmental data are verified and assured by SGS, a leading third-party inspection, verification, testing and certification company. For our SGS Assurance Statement, see the Assurance section. Operations and Supply Chain Citi’s global operations and supply chain — comprising thousands of suppliers and a presence in nearly 100 countries and jurisdictions — present an enormous opportunity for positive impact on the communities where we live and work. From increasing supplier diversity, including with women- and minority-owned businesses, to minimizing the environmental effects of our footprint, we work to manage these areas responsibly and efficiently. For this reason Operations and Supply Chain is one of the pillars of our Sustainable Progress Strategy . 6 6 For performance against our Sustainable Progress Scorecard, please see the Appendi ces of this report. 62