Global Citizenship Report 2017

A Business Model that Adds Value to Society Citi’s opportunity to scale solutions and increase impact is driven by the products and services we bring to market. Our core businesses, and the financial innovation that is inspired by our drive to serve clients and solve society’s greatest chal- lenges, is fundamental to our mission to enable growth and progress. This work is complemented by our focus on operating our facilities sustainably and our philanthropic activity, which are also important aspects of our citizenship efforts. Despite our progress to date, we know that we have a great deal more work to do, and the leadership of our company will need to continually raise the bar. A Focus on Ethical Decision- Making and Responsible Business Practices Ethical business practices are central to the success of the entire financial services sector. We place significant emphasis on understanding, improving and fully integrating ethical and responsible practices in everything we do. The Conduct and Culture section provides more detail on how we do this — both our successes and where we see need for continued attention and improvement. This will continue to be the foundation of all our citizenship efforts at Citi. Taking a Stand on Issues that Matter and Driving Solutions We continue to leverage our corporate voice for good, and we have taken a stand on a number of issues that matter to our employees, clients, investors and communities. For example, we issued statements indicating our continued commitment to pursuing sustainable solutions as outlined in the Paris Agreement, our support of immigrants from around the world Citizenship Approach Our Citizenship Report is designed to provide the details that stakeholders expect, including numerous examples of innovative ways we are stepping up to tackle some of the world’s toughest challenges. But if there is one thing we hope readers will take away, it is that while 2017 was a year of rapid change in the world, we remain stead- fast and committed to fulfilling our mission. As a global bank there are many ways that we can impact the communities around the world and here we outline our approach to ensur- ing that our activities enable growth and progress. ! ? Citi 2017 Global Citizenship Report 5 CONTENTS    INTRODUCTION    HOW WE DO BUSINESS    SOLUTIONS FOR IMPACT    APPENDICES Letter from Our CEO    Citi at a Glance    Citizenship Approach     Our Material Issues    Stakeholder Engagement