Global Citizenship Report 2017

In 2017, to strengthen our efforts, we integrated the CRQ with other internal systems, which will enable greater risk management and end-to-end governance for the CRQ on a global scale. We also conducted educational sessions with ESC sourcing teams in the Asia Pacific, EMEA and Latin America regions to ensure global alignment and consistency in processes related to the questionnaire. The work we are doing is not going unnoticed. Our Supply Chain Sustainability program was recognized at the Sustainable Purchasing Leadership Council Awards in 2017. We received an Outstanding Case Study Award for our overall sustainability efforts as well as the global deployment of the CRQ. QUESTIONNAIRE HIGHLIGHTS (AS OF DECEMBER 2017) CRQ Surveys Completed Suppliers Scoring 70% or Lower 2017 CRQ SURVEY IMPLEMENTATION Percentage of top tier global suppliers that have completed the CRQ since it was established in 2013 The year the CRQ was made available to all approved suppliers globally The number of languages in which the CRQ is available — including Arabic, English, French, German, Hungarian, Italian, Japanese, Korean, Portuguese, Russian, Spanish, Turkish and two different written Chinese formats: Simplified Chinese (China) and Traditional Chinese (Taiwan) 14 100% 2017 100% /8% North America 90% /0% Europe, Middle East & Africa 50% /0% Asia Pacific 100% /2% Latin America Citi 2017 Global Citizenship Report 69 CONTENTS    INTRODUCTION    HOW WE DO BUSINESS     SOLUTIONS FOR IMPACT    APPENDICES Conduct and Culture    Digital Innovation    Talent and Diversity    Human Rights    Environmental and Social Risk Management    Operations and Supply Chain