2025 Public Sector Perspectives

1. Holistic digital policy: policymakers that play an active role beyond enacting policies and articulating coordination and synergies have made more progress in driving digital money adoption. Governments must establish a digital vision that aligns with their larger goals, such as promoting growth, improving service delivery, and financial inclusion, among others. Digital Adoption • Connectivity • Data Registers • Payments • Digital Skills • Incentives Digital Trust Service Innovation Digital Infrastructure • Digital Identity • Cyber Security • Data Protection • e-governance • Smart Cities • Sandboxes Digital TSAR & Governance Regulation Digital Policy Vision Public-Private Partnership 2. Strong governance, support, and coordination is fundamental to focus on meeting defined goals, find synergies, and speed time to market. This orchestration should extend not only across government entities, policies, and regulations, but also to strategies related to ICT (Information and Communication technology) infrastructure, financial services, and digital inclusion. After approving the vision, it is important to establish initiatives and rules to put things inmotion, and (eventually) establishing a solid governance, oversight structure, and a Digital Tsar or Digital Transformation Owner to ensure coordination and synergies among entities. It is also relevant to identify areas of focus where public sector intervention and investment are most needed, to facilitate the development of targeted policies and initiatives. 3. Facilitating collaboration and adoption: Public-private collaboration is crucial. It is necessary ensuring equitable representation of all stakeholders as government, institutions, new players and organizations representing individuals and businesses. This holistic approach ensures that digital money initiatives deliver benefits to all and set the foundation for a clearly articulated execution and communication of digital money benefits and new dynamics. Regional collaboration and knowledge sharing are equally essential for accelerating the region’s collective progress towards a thriving interconnected digital economy. Leveraging multilaterals organizations, which are supporting Latin America development via several programs, can also bring significant advantages in terms of defining standards and progress. Effective collaboration results in maximizing efficiencies and streamlined technical integrations, as isolated implementations are extremely costly. For example, a single, centralized integration point reduces complexity and costs, and speeds time to market, which can be passed on to consumers, driving broader adoption. Citi Perspectives for the Public Sector 55