CitiService®

The Right Answers Right Away

One number is all you need

Citi is committed to the prosperity and success of your company. We understand that for your company to perform at its best, your bank must support you with the highest level of professionalism, efficiency, technology and service; which is why we have created CitiService.

CitiService is an integrated customer inquiry line for after-sales service dedicated to giving you easy access to accurate answers in the shortest possible time. In today's environment, speed and accuracy are critical - we know you need the right answers the right away. With CitiService, you only need to call one number, one number will put you straight through to a CitiService Officer who will be able to handle all your customer service inquires on-line. If the can’t give you the answer right away, they’ll be able to tell you exactly when you can expect a response and update you regularly on your inquiry.

It's simply part of the service.

Your Team Experts

Your CitiService Officer represents a team of experts brought together expressly to offer you a centralized service. These Citi specialists have all made a commitment to handle your investigations or solve your problems with optimum speed and maximum efficiency.

Your Citiservice representative has been carefully trained to handle a comprehensive range of inquiries. Cutting-edge systems enable your CitiService Officer to access on-line customer information and, when necessary, specialists and CitiService representatives across the globe, which means that CitiService gives you access to Citi's experts worldwide.

The CitiService Benefits
  • One phone number for fast efficient service
  • Quick and accurate responses to your inquires
  • Regular updates on the status of your inquiries
  • Access to CitiService around the world through your local number
  • Easy access to Citi experts
  • Readily available product knowledge and technical support

Some Questions

What kind of inquiries does CitiService handle?

CitiService handles all your inquiries including:

  • General product information.
  • Balance and statement inquiries.
  • Transaction investigations.
  • Request for technical support.
  • Information on banking practices.
How can I contact CitiService?

You can contact CitiService by phone, fax or e-mail:

What kind of products does CitiService cover?

CitiService covers all of your customer service inquiries for all products:

  • Domestic Accounts
  • International Accounts
  • Electronic Banking
  • Funds Transfers (Local/ International)
  • Foreign Exchange
  • Trade
  • Loans
  • Fixed Deposits

Types of requests handled:

Account Services
  • Balance Inquiries
  • Account Statements, Check Books, copies of checks
  • Transaction Inquiries
  • Investigations
Electronic banking
  • Request for Services
  • Training on System/s
  • General System Support
  • Technical Support
Foreign Exchange
  • Foreign exchange rates inquiries
  • Negotiate Fx rates
  • FX Contract Inquiries
Funds transfers
  • Status of transfers
  • Recall Requests
  • Confirm receipt of payments
  • Cancel Transfers
How long should I expect to wait for a response?

Straightforward request for information, such as balance or statement inquiries, will be answered immediately. More complex requests, such as transactions and request for action or investigation, will be answered within standardized time frames.

What are the benefits?

  • Service: Assistance from our capable and courteous personnel.

We're ready to serve you

CitiService is dedicated to you, brining superior customer service to your fingertips. It’s fast, efficient and effective. And we're ready to serve you right away. So whatever your customer service inquiry or request, call CitiService, you've got our number.