CitiService®
Where Quality and Service makes the Difference
Your direct line of communication with Citibank®.
Through an exclusive phone number your contact with Citibank is faster and easier. All your inquiries, suggestions and claims are resolved with the highest level of professionalism.
Superior level of service for agile & efficient investigations resolution through a standardized process.
Inquiries handled
- General product information
- Balance and statement inquiries
- Transaction investigations
- Request for technical support
Benefits
- One phone number for fast efficient service
- Easy and rapid access to Citibank representative
- Quick and accurate responses to customer inquiries
- Regular updates on the status of inquiries
- Technical support on Electronic Citibanking
- An open channel for client's suggestions
- Interactive Voice Response
Operating Hours
CitiService operates during normal business hours (Monday to Friday from 8:30 am to 5:30 pm)
How to contact CitiService
CitiService can be reached either via phone, fax, mail, or e-mail.
Tel.: 855-207-9325
Mail:
P.O Box 70301
San Juan, PR 00936-8301
E-Mail: citiservice.pr@citi.com