Citi is committed to the prosperity and success of your company. We understand that for your company to perform at its best, your bank must support you with the highest level of professionalism, efficiency, technology and service; which is why we have created CitiService®.
CitiService® is an integrated customer inquiry line for after-sales service dedicated to giving you easy access to accurate answers in the shortest possible time. In today's environment, speed and accuracy are critical - we know you need the right answers the right away. With CitiService®, you only need to call one number, one number will put you straight through to a CitiService® Officer who will be able to handle all your customer service inquires on-line. If the can’t give you the answer right away, they’ll be able to tell you exactly when you can expect a response and update you regularly on your inquiry.
It's simply part of the service.
Your Team Experts
Your CitiService® Officer represents a team of experts brought together expressly to offer you a centralized service. These Citi specialists have all made a commitment to handle your investigations or solve your problems with optimum speed and maximum efficiency.
Your Citiservice® representative has been carefully trained to handle a comprehensive range of inquiries. Cutting-edge systems enable your CitiService® Officer to access on-line customer information and, when necessary, specialists and CitiService® representatives across the globe, which means that CitiService® gives you access to Citi's experts worldwide.
The CitiService® Benefits
What kind of inquiries does CitiService® handle?
CitiService® handles all your inquiries including:
How can I contact CitiService®?
You can contact CitiService® by phone, fax or e-mail:
What kind of products does CitiService® cover?
CitiService® covers all of your customer service inquiries for all products:
Types of requests handled:
Account Services
Electronic banking
Foreign Exchange
Funds transfers
How long should I expect to wait for a response?
Straightforward request for information, such as balance or statement inquiries, will be answered immediately. More complex requests, such as transactions and request for action or investigation, will be answered within standardized time frames.
CitiService® is dedicated to you, brining superior customer service to your fingertips. It’s fast, efficient and effective. And we're ready to serve you right away. So whatever your customer service inquiry or request, call CitiService®, you've got our number.