Navigate to www.citimanager.com/login.

The CitiManager Site Login screen displays.

From the New Users section, click the Apply For Card link.

The User Registration screen displays.

Select the Invitation Passcode radio button. Click the Continue button.

The User Registration - Invitation Passcode/Inviter’s Email screen displays.

In the Invitation Passcode field, type the Invitation Passcode sent to you by your A/OPC.

Note: The Invitation Passcode field is case sensitive.

In the Inviter’s E-mail Address field, type the inviter’s e-mail address sent to you by your A/OPC.

Note: This is typically the A/OPC who sent you the invitation passcode. Usually, this is not your Supervisor (Approver1).

Click the Continue button.

The User Registration - Sign-on Details screen displays.

Note: All new applicants are required to create a user profile for the CitiManager Site during the application process.

In the Username field, type a username that meets the username requirements.

Note: The username requirements display in a window as you type your username. A checkmark displays when the requirements are fulfilled.

In the Password field, type a password that meets the password requirements.

Note: The password requirements display in a window as you type your password. A checkmark displays when the requirements are fulfilled.

In the Confirm password field, re-type the password.

From the Helpdesk verification question drop-down list, select the verification question.

Note: You may be asked this question by Citi when you contact the Helpdesk for assistance.

In the Helpdesk verification answer field, type the answer to the verification question you selected.

In the Personal Information section, complete the required fields.

Note: An asterisk (*) indicates a required field.

Click the Continue button.

A confirmation message displays.

Note: The CitiManager Site sends an e-mail confirming the registration and username created.

Click the OK button.

The User Registration Apply for Card - Card Application Details screen displays.

Complete the required fields on the application.

Note: An asterisk (*) indicates a required field. If you are unable to complete the required fields, you can save the application as a draft and return to it later.

Make sure to type your Supervisor’s e-mail in the Approver1 Email Address field, not your A/OPC’s e-mail. Your Supervisor is the Approver1.

In the Credit Worthiness Declaration section, select the authorize checkbox to allow Citi to pull a soft credit score. Your credit will not be negatively impacted by this.

If you do not authorize the soft credit pull, select the do not authorize option. If you do not consent to the soft pull credit score, DD Form 2883 must be completed, signed by you, the Supervisor (Approver1), and the A/OPC. This document must be retained on file by the A/OPC.

This form should not be uploaded to the your Account Documents. Contact your A/OPC for the most current DD Form 2883.

Click the Submit button.

An application submission confirmation message displays.

Click the OK button.

The CitiManager Site Login screen displays.

Note: The approving Supervisor will receive an e-mail advising them that your application is awaiting their approval.

Review the dispute details, reason code and the additional details provided and click Submit.

Please note that a disputed transaction must be submitted within 90 days from the transaction date. Multiple transactions are not allowed to be disputed at the same time.

Please note that if a message indicated a requirement to fax or mail additional dispute information when you selected the dispute reason, click the Download Dispute Form button and follow the instructions on the form.