eSubmit - Scanned Document Submission

Most documents can be sent via encrypted email for US, Canada and select EMEA countries to a designated mailbox for Account Opening and Maintenance.

eSubmit is Citi's ability to process client requests based on scanned images of completed account opening and maintenance documents.

The information within the documents will be securely delivered using an enterprise wide process to secure email between the Citi and the client.

Advantages of eSubmit

  • Avoids costs and delays of mailing physical documents
  • Fixing documents is much faster, avoiding the back and forth of the mail
  • Documents are delivered securely to Citi and can be quickly routed internally

Availability

Use eSubmit for accounts in these countries:

  • United States
  • Canada
  • Austria*
  • Belgium
  • Cameroon
  • Congo
  • Cote d’lvoire
  • Denmark
  • Finland
  • France
  • Gabon
  • Germany*
  • Ireland
  • Jersey
  • Kenya
  • Luxembourg
  • Netherlands
  • Norway
  • Portugal*
  • Romania
  • Senegal
  • South Africa
  • Sweden
  • United Kingdom
  • Zambia

* Certain agreements and documents must be submitted as originals on paper per local regulatory requirements.

Supported Documents

  • All Account Opening Documents

  • Account Maintenance Documents - for requests such as:

    • Legal Name Changes
    • Account Name / Address Changes
    • Billing Name / Address Changes
    • Account Closures
    • Board Resolution Updates
    • Corporate Signer Updates
    • Signer Reviews

  • Product Documents in North America

    • Liquidity Management Services
    • Channel Services
    • Payments and Receivables

  • Product Documents in EMEA

    • Channel Services
    • Payments and Receivables
    • Target Balancing

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