Global Service Model

To better serve our clients, Citi has Regional Account Service Units located around the globe in Colombia, India, Malaysia, Poland and the United States of America.

Delaware

Bogotá

Mumbai

Warsaw

Penang

APAC (Mumbai, Penang) - Servicing Asia and the Pacific Rim Countries

EMEA (Warsaw) - Servicing Europe, Middle East and Africa

LATAM (Bogota) - Servicing Latin America

NAM (Delaware) - Servicing Canada and United States

These regional Centers of Excellence offer Citi's clients the following benefits:

• Highly-trained, in-house, client-focused Documentation Specialists
• Improved coordination with other onboarding activities
• Proactive management of requests
• Defined model for bank account management and escalation - providing you with consistent service in multiple countries