Account Upgrade and Account Reinstatement in CCMS

With the November CitiDirect^® Card Management System (CCMS) 15.3 release, two new features are available for Agency Program Coordinators (APCs) – Account Upgrade and Account Reinstatement requests.

Account Upgrade

APCs are now able to request account upgrades for restricted accounts via the CCMS Modify Account Screen. See below overview of the workflow in CCMS. Please refer to the CCMS User Guide, found in Commercial Cards Learning and System Support (CLASS) on CitiManager, for a comprehensive overview of this enhancement.

Account Reinstatement

APCs are able to use the CCMS Modify Account Screen to request an account be reinstated. See below overview of the workflow in CCMS. Please refer to the CCMS User Guide, found in Commercial Cards Learning and System Support (CLASS) on CitiManager, for a comprehensive overview of this enhancement.