Real Time Card Maintenance Functionality in CitiManager^®

The CitiManager^® account management module, CCMS, offers Agency Program Coordinators (APCs) real-time functionality to request changes to card account credit limits, including temporary credit limits and temporary single purchase limits. APCs may also change card account status in real-time which allows immediate account activation, deactivation, or closure. APCs have the option of using CCMS to change Merchant Category Code Groups and to initiate disputes in the CitiManager tool as well. In addition, a new feature has been added this year to allow cardholders to initiate disputes in the CitiManager tool.

If you would like more information on CitiManager functionality, see our computer based training in Citi Commercial Cards Learning and System Support (CLASS) by logging into CitiManager and clicking the CLASS link under the Web Tools tab. Also in CitiManager, find quick start guides and user guides by following Resources > Links/Help. We can also arrange additional training for your component.

If you have a specific question relating to your use of the online tools, please call the helpdesk at 1-866-670-6462 and they can assist in walking you through the process. If you have any other questions, please contact your Citi Account Manager.