Citi Perspectives Fall 2019

Citi Perspectives  | 49 48 | Treasury and Trade Solutions However, while these technologies are expected to have a significant impact on SSCs, it is important to note that they are at different stages of evolution in terms of their proven resilience, scalability and stability. Corporates need to assess the maturity and stability of any solution, its expected return on investment, as well as the impact on business operations and models, before committing resources. Working with the right partner The fast pace of technological development can make it daunting for corporates seeking to leverage innovation to improve efficiency and deliver added value for the business. Fortunately, support is available. Corporates should consider working with a bank that has a proven history of innovation, a track record of consistent investment in technology, knowledge of regulatory and infrastructure changes, and a deep understanding of the changing needs and priorities of SSCs around the world. Citi partners with more than 1,400 SSCs around the world and continues to expand its portfolio of digital solutions, including Citi ® Smart Match, CitiConnect ® API, Citi Payment Outlier Detection and Payment Insights, to help clients drive operational efficiency and mitigate risks. As importantly, Citi prioritizes cyber security — a major challenge for companies: 76% of organizations have been the victims of payment fraud — and has developed a cyber security advisory toolkit with checklists, best practices and case studies for clients to consider. 2 SSCs will continue to evolve their operating model, scope, technology and talent management strategy to support business units in a dynamic macroeconomic, regulatory and digital environment. Digitization is changing the role of SSCs — they are set to become centers of expertise, with a reduced emphasis on completing lower level manual tasks and a greater focus on knowledge-based processes as well as devising and launching innovative and efficient service options. Citi is ready to support its clients on this exciting journey. 2 2018 AFP Payments Fraud and Control Survey Report (https://www.jpmorgan.com/content/dam/ jpm/commercial-banking/documents/fraud-protection/afp-survey-2018.pdf) Citi partners with more than 1,400 SSCs around the world and continues to expand its portfolio of digital solutions, including Citi ® Smart Match, CitiConnect ® API, Citi Payment Outlier Detection and Payment Insights, to help clients drive operational efficiency and mitigate risks.