Citi Client Casebook Middle East and Africa 2022

Digital, Data and Connectivity 31 • Use of Serrala modules, an add-on tool for SAP, for reconciliations, payment execution and cash flow forecasting. • Centralised payments, reconciliations, data analytics, efficient and flexible authorisation modes and tools for faster execution and effective decision making. The Results Flexible project management-based implementation methodology customised to Aramex’s requirements ensured transparency, minimised risk and provided speed of the project end-to-end implementation while integrating the new technology standards across all the countries in scope. Key Benefits • Simplified payments infrastructure. • Improved visibility. • Better control. • Optimisation. • Staff costs associated with manual bank reconciliation processes and non-value-added tasks reduced by 50%. • 40% reduction in time spent on payment processing. • 15% improvement in working capital management achieved through better visibility and analytics that enabled faster and effective decisions making on a comparative basis. • Immense reduction of inter-department (AP and AR) inquiries. Aramex had very clear strategic objectives and we were able to help the company to establish a treasury shared service centre here in the Middle East. Key factors that I would say supported this project were firstly our robust host- to-host product integration capabilities, in this instance via CitiConnect. Secondly, our immense experience and technical expertise with respect to end-to-end project and implementation management for technical solutions of this nature, and lastly Citi’s unparalleled global presence to match the footprint of Aramex across all its locations globally.” Suleman Jafrani Sales Lead, Treasury and Trade Solutions, Citi, UAE