CITI TTS Healthcare Consumer & Wellness Client Magazine

06 07 Healthcare, consumer & wellness HCW leads share thoughts on what the segment needs now Citi SPEAKS Mike King Sales Head of Healthcare, Consumer & Wellness (NAM) Treasury and Trade Solutions Citi strives to meet our clients where their important business flows exist; we need to be preparing for these new frontiers. I don’t think it’s an accident that luxury is moving faster into this virtual world than any other part of the retail segment” Steve Elms Global Head of Corporate, Commercial and Public Sector Sales, Treasury and Trade Solutions Our clients’ business models are showing more and more interconnectedness across industries. New consumers, new supply chains, new entrants are transforming the ecosystems in which our clients operate. As a truly global bank, Citi has a unique ability to advance the connectivity across these networks through end-to-end solutions across the value chains” Timicka Anderson Global Head of Consumer & Retail, Commercial Banking One of the exciting things that is developing with our clients is the integration of the digital space and the physical brick and mortar space, and the opportunity to sell through the omnichannel experience” Lorraine Donnelly Sales Head of Healthcare, Consumer & Wellness (EMEA) Treasury and Trade Solutions Data and analytics are not only delivering better outcomes for patients, but are also key to the transition from care to wellness” Tushar Vikram Global Head of Healthcare, Commercial Banking What we have seen is the progress of artificial intelligence and Internet of Things, and the connectivity between them and healthcare companies. This is driving growth in this sector and providing very exciting opportunities” Maria Grazia Martinez Sales Head of Healthcare, Consumer & Wellness (LATAM) Treasury and Trade Solutions Omnichannel is here to stay. What we aim to do is not only get the clients through these different channels but also to manage the data that is behind them” Robert J. Kane Global Head of Healthcare, Consumer & Wellness, Corporate Banking We are seeing the centre of gravity in healthcare spending shifting from treating sickness to prioritising overall health and wellbeing. We are supporting our clients as they transition to providing more digital, personalised care. Given our cross-sector experience and global capabilities, Citi is ready to guide clients through this evolution” Gonca Latif-Schmitt Global Head of Commercial Cards Treasury and Trade Solutions Debopama Sen Global Co-Head of Payments and Receivables Treasury and Trade Solutions Payment errors account for $300bn in unnecessary healthcare spend annually. The rapid adoption of virtual cards supports the transformation of this industry, in addressing critical challenges such as high operational costs from checks and remittances, limited control and tracking of funds movement, and the safekeeping of personal health information” Ecosystems such as healthcare are evolving rapidly towards digitisation and cross-border B2B is seeing a generational uplift in modernisation of payment rails around the world. Citi continues to connect instant payment rails around the world, and make strategic investments to support our HCW clients’ evolving needs in the payments space”