Frequently Asked Questions

Statements can be printed or downloaded via CitiManager. Once logged in to the CitiManager tool there are two options:

  1. From the Home screen, select the View Statements quick link on the right hand side.
  2. There is also a tab available to take a user directly to a statement. There is a drop-down menu available to show all available statements that can be viewed. Once the statement cycle is selected, there will be tabs which allow a user to print or download the statement.

In North America, you can view online payments under Payments History. In order to view Account Payment History, you will need to view each individual statement.

You can access your Citi Corporate Card statement online and perform a number of transactions such as paying off your balance through our Cardholder online tool, CitiManager. You can also access your Corporate Card statement through CitiManager Mobile. To access these tools, please click on the links below:

CitiManager: https://home.cards.citidirect.com/CommercialCard/Cards.html

CitiManager Mobile: https://m.cards.citidirect.com/

For cardholders, your passwords are valid for 100 days.

For Agency Program Coordinators, passwords are valid for 90 days.

Password expiration notifications begin 15 days before the expiration date.

Contact your customer service representative 24 hours a day, 7 days a week, 365 days a year, the number on the back of your card or click here to look up contact information for your region.

If you are an existing Citi Client please speak with your Citi Commercial Card Account Manager. For new business inquries please contact us.

CitiManager Mobile is for Cardholders Only.

To use CitiManager Mobile, you must register on the CitiManager website from your desktop computer first. To do this, go to the CitiManager Log in screen. Click on "Self registration for Cardholders" and follow the prompts. You will receive two emails, one with a User ID and a separate one with a passcode.

Once you are registered with CitiManager, you can access CitiManager Mobile with your CitiManager ID.

Using your mobile device, you can log into CitiManager Mobile at: https://m.cards.citidirect.com/

Go to the CitiManager Log in screen

Cardholders:

Click on "Self registration for Cardholders" and follow the prompts. If you are in North America, you will receive two emails, one with a User ID and a separate one with a passcode.

Non-Cardholders:

Click on "Self registration for Non-Cardholders" and follow the prompts. You will receive two emails, one with a User ID and a separate one with a passcode.

Contact your customer service representative 24 hours a day, 7 days a week, 365 days a year, by calling the number on the back of your card or click here to look up contact information for your region.

On the call select the option for "technical assistance", then select the option for "all other online issues", followed by "for assistance with Citi Manager" option.

If your company does not have CCMS access, follow these steps:

  1. Click on the "Statement" tab and select "Account Info" from the sub menu.
  2. Then click "Link Another Card Account" and enter in the account details.

If your company does have access to CCMS, follow these steps:

  1. First register the account under a separate username.
  2. Once the details are finalized, you can login with the primary ID you prefer.
  3. Once logged in, click on "My Profile".
  4. Select "Username Merger", read and accept the disclosure.
  5. Enter in the alternate ID information.
  6. Once confirmed, the system will log you out.
  7. When you login again with your primary ID, you will have a drop-down menu of the accounts that are merged together.

You can not link your Citi Personal Credit Card to your Corporate Card Account.

In North America, you can make a payment online by following these steps:

  1. Log in to CitiManager
  2. If you have appropriate access to make a payment online, you will see a Payments tab at the top of the screen.
  3. You must first add a 'Pay From' account. Select either Checking or Savings from the Account Type drop-down menu.
  4. Enter in the Routing Number and the Pay From account (the checking/savings account number). Click 'Add' when the information is entered.
  5. Once the account is added, you will be able to make a payment for the total amount, minimum amount or a designated amount. Online payments take 24-48 business hours to post.

Citi's Corporate Card Customer Service is on hand to help 24 hours a day, 7 days a week throughout the year. You can contact the appropriate Customer Service representative by calling the number on the back of your card or by visiting the Citi website Contact Customer Service page.

You must enter five zeros for a Canadian address.

For Cardholders:

To set up Text Message and Email Alerts, log into CitiManager and click on "Manage Alerts" under the Quick Links section on your Homepage.

For Administrators:

To set up Text Message and Email Alerts, log into CitiManager and click on "Manage Alerts" under the My Profile section.

The most effective way to obtain statement and payment information relating to your Citi Corporate Card is via our online cardholder tool, CitiManager. You can also view statement information "on the go" via CitiManager Mobile. CitiManager also enables you to set up alerts to inform you when a card transaction takes place or when your statement is ready to view. Please see these links for additional information on these tools.

CitiManager: https://home.cards.citidirect.com/CommercialCard/Cards.html

CitiManager Mobile: https://m.cards.citidirect.com/

Citi has a unique proprietary issuing network in over 100 counties, to see an illustration of specific markets please click here.

You can access a number of online management reports that are designed to give you visibility into your organization's global, regional and local expenditure. You can also set up custom reports tailored to your organization's specific requirements. To access these reports please log in to CitiManager by clicking here: https://home.cards.citidirect.com/CommercialCard/Cards.html

If you forgot your username or password, go to the CitiManager log in screen

Select "Forgot Username?" or "Forgot password?", then follow the prompts.

The system will email a temporary username or password as long as your current email address is on file (there must be an email address in your cardholder profile).

If you need further support, contact customer service by calling the number on the back of your card or click here to look up contact information for your region.

Contact your customer service representative 24 hours a day, 7 days a week, 365 days a year, by calling the number on the back of your card or click here to look up contact information for your region.

On the call select the option for "technical assistance", then select the option for "all other online issues", followed by "for assistance with Citi Manager" option.

Contact customer service immediately by clicking here to look up contact information for your region.

Depending on your country, Email and Text Message Alerts can be set up for Account Cancellation, Available Credit Remaining, Card Delivery, High Value Transactions, Lost or Stolen Cards, Applications Status, Statements Available, Payments Due / Recieved, Fraud Notifications and more.

You will get an error message if the User Name/ID you have entered during registration has already been taken.

You must select another User Name/ID.

Please contact your Citi Commercial Card Account Manager.

Contact Citi's Technical Support Help Desk via the Contact Customer Service page. If in North America, on the call select the option for "technical assistance", then select the option for "All Other Online Issues", and then select the appropriate option depending on web site CCRS, CitiManager, Global Card Management etc.