Department of Defense Travel Clients

Use of the 24-hour automated telephone system will allow you to obtain:

• Account balance
• Available credit
• Available cash
• Transaction history
• Payment information
• Payment mailing address

You can also:

• Make a Pay by Phone
• Activate card (Card Receipt Verification)
• Customize PIN number

No. Unfortunately Citi does not accept debit cards as a method of payment. You can make a payment using a valid checking account. You must also have the routing number available.

Other acceptable payment options available to Defense Government Travel Card clients include:

• Mailing Payment to Citi
• Pay By Phone
• Online Payments
• Wire Payments
• Auto Payment

There is no fee to make a payment by phone. To make a Pay by Phone you must have your routing number (9-digit ABA bank number) and a valid checking account number available.

Please call: 1-800-200-7056

• Enter in your 16-digit DoD Travel Card account number
• Enter the last 4-digits of your Social Security number
• Wait for system to provide balance, available credit, available cash, last payment posted and next payment due
• Press or say '2' for pay by phone automated payment

Payments are updated once a day, Monday through Friday (holidays excluded). Please allow 24-48 business hours after receipt of payment to post regardless of delivery method.

WIP - Citi is working to enhance the 24-hour automated telephone system to increase the number of last transactions provided.

You have the opportunity to customize your PIN number by calling the 24-hour automated telephone system. Once set it is available for immediate use.

Please call: 1-800-200-7056

• Enter in your 16-digit DoD Travel Card account number
• Enter the last 4-digits of your Social Security number
• Wait for system to provide balance, available credit, available cash, last payment posted and next payment due
• Press or say '4' for PIN number requests
• Input the new PIN number twice

Citi is authorized to give account information to the DoD Travel Card client or to a person authorized to act on his/her behalf ONLY if a Power of Attorney (POA) is on file.

• A POA is unique in every situation and must be given in writing
• A Power of Attorney is accepted by mail or fax
• Mail to: P.O Box 6125, Sioux Falls, South Dakota 57117-6125
• Fax: 1-605-330-6801 or 1-866-951-8005
• The original is not necessary
• The POA should be processed within 3 business days from receipt

Note: Regardless of what the POA states the "said" person can do, Citi will only entitle the POA to do the following:

1. Obtain account information (balance, payment received, general info)
2. Change billing address
3. Close account
4. Initiate/Release a billing dispute
5. Request a statement
6. Report a lost/stolen/NRI card
7. CBR

Passwords expire every 60 days. After 30 days, a password expiration warning pop up in CitiManager will begin to appear to remind cardholder that his/her password will expire in 30 days. After 60 days of inactivity, the account will suspend and the on-line password will need to be re-set.

Fee adjustments are only eligible if the fee has been billed due to a Citibank error. For further concerns about this fee, please contact your Agency Program Coordinator.

International fees may not be waived or disputed. For further concerns about this fee, please contact your Agency Program Coordinator.

Please call: 1-800-200-7056 to request a Credit Balance Refund.

• Credit Balance Refunds may be requested for any amount, there is no minimum requirement
• Credit Balance Refund checks take 2 days to process before mailing
• Credit Balance Refund checks are mailed via United States Postal Service
• Credit Balance Refund checks cannot be sent by Express Courier
• Credit Balance Refund checks are valid for 180 days from the date on the check