The CitiDirect BE® Mobile Token Feedback Form

The CitiDirect BE^® Mobile Token Feedback Form

We value your feedback. Take a moment to tell us about your experience so we can further improve the mobile token.

Name

Client Name

Phone

Android

iOS/Apple

1. Approximately how long did it take you to complete the Mobile Activation?

More than 5 minutes

Under 5 minutes

Under 1 minute

2. Overall, how satisfied were you with the Mobile Activation?

Not satisfied

Satisfied

Highly satisfied

3. How did you activate?

Scan QR code

Input numeric code

4. How did you find the instructional text?

Totally confusing

Fine

Easy-to-follow

5. Please share anything about the Mobile Activation experience that was confusing

6. Please share anything about the Mobile Activation that went well

1. Approximately how long did it take you to complete the login?

More than 5 minutes

Under 5 minutes

Under 1 minute

2. Overall, how satisfied were you with the login process?

Not satisfied

Satisfied

Highly satisfied

3. What did you log into?

Laptop

Desktop

4. How did you find the instructional text?

Totally confusing

Fine

Easy-to-follow

5. Please share anything about the login experience that was confusing

6. Please share anything about the login that went well

Please remember to click the submit button to send your information and questions to the Citi team.

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