Maintaining Your Citi Account

In order to effectively process these account updates, we need two pieces of information:

The authority to make these changes is granted to the Corporate Signers designated in the account’s Constitutive Documents. Every effort should be made for these constitutive documents to be clear and concise with explicit language establishing authority. This is especially important to meet the various regulatory requirements imposed by some jurisdictions.

Corporate Signers are authorized per Bank Mandates, Powers of Attorney, Commercial Registers or other similar authority documentation to legally bind the Customer and to act on behalf of the Customer to open, close and maintain Accounts.

Operating Signers are designated by Corporate Signers or as may be listed in the Bank Mandate, or other authority documentation to legally bind the customer to perform any action to credit, debit, or otherwise operate or act on the Customer Account listed herein in relation to all services provided by the Bank, subject to any restrictions set opposite their name below. Examples of such actions may include, but are not limited to, issuing, or signing checks, stop payment instructions, or any other relevant Account operating instructions. Please note, actions or instructions provided in CitiDirect online banking, CitiConnect and Manually Initiated Funds Transfer (MIFT) are excluded from the powers provided to Operating Signers delegated on this form.

To ensure the safety of the financial system, regulators require that signers provide proof of identity. Typically, this is done through identity documents such as passports and driver's license. Some jurisdictions require additional information such as fingerprints or proof of residence (e.g. utility bills). Citi then uses a signature on a signature card to prove identity when transactions are made.

You will be provided a Documentation Specialist to help you understand the documentation requirements as you complete your account management processes throughout the entire account lifecycle.

Your Documentation Specialist will

  • Manage documentation for maintenance requests
  • Answer any questions you may have about documentation requirements
  • Assist you with completing documentation
  • Update you on the status of account maintenance requests
  • Work to resolve any issues/questions and coordinate required approvals
  • Complete account updates upon receipt of required documentation

Account Maintenance Process

Request Received

  • Citi Documentation Specialist receives Account Maintenance request from client along with supporting documentation

Request Reviewed

  • Documentation Specialist reviews received information for correctness against country requirements and documentation already on file
  • If documents received are invalid or incomplete, then your Documentation Specialist will work with you to obtain the correct documents

Request Processed

  • Documentation Specialist will manage end-to-end process for all maintenance requests
  • All relevant Citi systems will be updated with changes required and documents will be added to documentation repository to facilitate any future requests.
  • Documentation Specialist will provide regular updates to client via documentation tracker as to the status of each request
  • Regular calls can be scheduled based on your preference

Request Completed

  • Documentation Specialist will confirm to client when maintenance is complete

Account Maintenance typically falls into the following categories:

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