Go Paper-free.
Sustainable business is smart business — that’s business as usual for our clients.
Enjoy the convenience of electronic statements while gaining faster access to account summary statements.
Still receiving paper statements for cash accounts held in the United States? Go paper-free!
Choose between e-Statements, CitiDirect® Statements on the Web or both!
e-Statements
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What is e-Statements?
e-Statements is a service that delivers account summary statements for cash accounts held with Citibank branches in the U.S. via a password-protected
e-mail at the end of the reporting period.
What are the benefits?
e-Statement are secure, convenient and easy to access. e-Statements are distributed in PDF format and are delivered to designated inboxes. e-Statements can be stored by recipients directly on their computers for easy access. e-Statements can be established for up to five e-mail addresses per account.
What types of organizations are best suited for e-Statements?
Virtually all companies and organizations looking to convert their account summary statements from paper to electronic can benefit from e-Statements. If your organization is not an active user of CitiDirect, we suggest that you take advantage of the e-Statements solution.
How do I sign up for e-Statements and when will I start receiving my electronic statements?
To get started, download the registration form, which must be completed by an authorized signer of your organization or company, and e-mail it to: citiservice.support@citi.com
Once e-Statements has been implemented, you will receive confirmation of the new electronic service, plus an e-mail containing a unique Randomly Generated Passkey which should be used to create your permanent Personal Passkey.
Your first electronic statement will either be delivered the same month you register for e-Statements or the following month. This will depend on the date you register and the frequency of your current statements.
After I sign up for e-Statements, do I need to deactivate my paper statements?
No. When you sign up for e-Statements, you also suppress your paper statements. If you would like to continue to receive paper statements, contact your Citi Client Manager.
1 When you click on the above link you will be prompted to print a registration form that must be completed by an authorized signer from your company. Please note, when printing the registration form, “print as image” may be used to scale the content into a printable format.
CitiDirect Statements on the Web
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What is CitiDirect Statements on the Web?
The Statements on the Web feature via the U.S. Bank Statements report on the CitiDirect® Online Banking platform allows authorized CitiDirect users to conveniently access any entitled U.S. Citi account summary statement on demand.
What are the benefits?
CitiDirect Statements on the Web is secure, convenient and easy to use. Only defined users can log on to CitiDirect to access account summary statements on demand. However, an unlimited number of persons in your organization can be granted access to view these statements. Plus, statements can be downloaded in multiple formats (RTF, PDF or HTML) for print and statements can be automatically e-mailed to up to ten e-mail addresses via CitiDirect Automated File and Report Delivery (AFRD).
What types of organizations are best suited for CitiDirect Statements on the Web?
CitiDirect Statements on the Web works best for companies that are actively using CitiDirect Online Banking. If your organization is not using CitiDirect and you would like more information, contact your Citi Client Manager.
After I gain entitlements to CitiDirect Statements on the Web, do I need to deactivate my paper statements?
Yes. When you gain entitlements to CitiDirect Statements on the Web, we encourage you to deactivate paper statements. To deactivate paper statements, download the paper suppression form, which must be completed by an authorized signer of your organization or company, and
e-mail it to: citiservice.support@citi.com
1 Contact your internal CitiDirect Security Manager to activate CitiDirect Statements on the Web.
2 When you click on the above link you will be prompted to print a paper suppression form that must be completed by an authorized signer from your company. Please note, when printing the paper suppression form, ‘print as image’ may be used to scale the content into a printable format.
*For more information contact your Citi Client Manager.