For Clients

In order to log in to CitiDirect BE - please use the link: https://portal.citidirect.com, select the Query/Response login method, and enter the login identifier received via e-mail. Click Next. Start the card, enter the PIN, enter digit 9, copy the Query field to the token, and then copy the string of digits displayed on the card to the Response field. Click Login. Or check video on the link https://www.citibank.com/tts/sa/client-knowledge-center/video-login.html

In order to log in to CitiDirect BE - please use the link: https://m.citidirect.com , select the Query/Response login method, and enter the login identifier received via e-mail. Click Next. Start the card, enter the PIN, enter digit 9, copy the Query field to the token, and then copy the string of digits displayed on the card to the Response field. Click Login.

CitiDirect BE is available via the link: https://portal.citidirect.com and doesn`t need to be installed.

JSC Citibank recommends to use Google Chrome browser for efficient usage of CitiDirect BE.

Please check the video CitiDirect BE MobilePass on the following link https://www.citibank.com/tts/sa/client-knowledge-center/video-login.html

Please check the video Logging into CitiDirect BE with a Safeword Card on the following link https://www.citibank.com/tts/sa/client-knowledge-center/video-login.html

JSC Citibank recommends to use Latin symbols when entering Your answers on security questions.

The words “BAD PIN” appear on the token after you enter 3 times the wrong PIN. You should then leave the token with the flashing words “BAD PIN” until the device switches off automatically. When you switch on the token again, the words “ENTER PIN” should appear.

Statements are available in CitiDirect BE for the last 18 months.

Yes, it is possible to send certified documentation to the Bank using Delphi XP module. Please revert to Your designated Client Experience representative.

The maximum size of the file available for downloading is 15mb.

In order to delete the payment - please inform Your designated Client Experience representative via phone and send administrative message via CitiDirect BE with the code CNCL TXN till the end of the operational day.

Available amount of symbols including space are: 75 symbols in each row, 24 rows maximum in one message.

Please inform Your designated Client Experience representative via phone and send email with indication of User ID to Digital Client Support Team: ebs.ukraine@citi.com with the request to unblock the user.

Please inform Your designated Client Experience representative via phone and send email with indication of User ID to Digital Client Support Team: ebs.ukraine@citi.com with the request to send new security questions.

Please choose the payment and click on "View Transaction Details"

Please send administrative message via CitiDirect BE to request the right to generate the report "User Profile and Entitlements Report" for a specific User, indicating User ID and Email Address.

Please contact your Relationship Manager.

JSC Citibank provides services to corporate Clients in Ukraine. Retail business service line is not provided by JSC Citibank in Ukraine.

JSC Citibank doesn`t provide service of multi-currency account opening.

JSC Citibank office is present in Kyiv, Ukraine.

JSC Citibank accepts documents signed with electronic digital signature (EDS). For further information please contact Your designated Client Experience representative.

JSC Citibank accepts documents on Counter Desk, 2nd floor. Address is: 03150, Dilova Street 16g, Kyiv, Ukraine.

Applications for audit should be sent in paper based original form, signed by the Head of your company or another person, who is directly authorized to sign banking secrecy permissions to the address of the Bank: JSC Citibank, 03150, Dilova Street 16g, Kyiv, Ukraine.

Cut - off time for outgoing local currency payments is: 16:45 p.m.

Cut - off time for outgoing foreign currency payments is: 15:00 p.m.

Cut - off time for foreign currency payments crediting is: 16:00 p.m.

Cut - off time for local currency payments crediting is: 19:00 p.m.

Cut - off time for purchase of foreign currency is: 11:00 a.m. Cut - off time for sale of foreign currency is: 12:00 a.m.

In order to purchase foreign currency - please send administrative message in CitiDirect BE with code: FX BUY N. Local cut-off time for acceptance of such applications is: 11:00 a.m. Please ensure all required documents had been provided before to Currency supervision and risk activity Team for acceptance, if it is a new contract. For further information - please contact Currency supervision and risk activity Team.

Regarding dividends repatriation - please contact our Currency supervision and risk activity Team.

The cardholder shall contact customer service team using the phone number, indicated on the back of the corporate card. Using the following link please find your dedicated Service Number by selecting Your Region (Europe, Middle East, & Africa) and Country (Ukraine) https://www.citibank.com/tts/solutions/commercial-cards/new-business-enquiry/form.jsp. In case you have additional questions please contact your Program Administrator (PA) inside your company.

In order to manage Corporate Card Account Cardholder or Program Administrator (PA) should use CitiManager application via link https://home.cards.citidirect.com/CommercialCard/login or download CitiManager Mobile App from the App Store or Google Play. Training information is available on the following link https://www.citibank.com/tts/sa/videos/commercial-cards/citimanager-help/

You can activate your card via CitiManager Desktop and the CitiManager Mobile App.
Video tutorial for activating your card in the CitiManager Mobile App:
https://www.citibank.com/tts/sa/videos/citimanager/citimanager-app-emea.html
Video tutorial for activating your card via CitiManager Desktop:
https://www.citibank.com/tts/sa/videos/commercial-cards/citimanager-help/video-2.html

Please ask the Cardholder to inform your Program Administrator (PA) of the company.

You can report a lost/stolen card in CitiManager or via the CitiManager App. Watch the video tutorial to find out how: https://www.citibank.com/tts/sa/videos/how-to-replace-card.html

Please use the “Forgot User | Forgot Password” option available on the CitiManager home screen. After successful validation, you will be sent an automated email with your User ID or temporary password. Alternatively, you can check with your Program Administrator. Kindly follow the steps outlined in this video: https://www.citibank.com/tts/sa/videos/commercial-cards/citimanager-help/video-4.html