Logging into CitiDirect^® using the CitiDirect^® Mobile Token

Step 1

Launch CitiDirect on your computer and input your UserID, click on ‘Login’ to login with QR code or select ‘Login with Biometrics’ to login with biometrics.

Note: If you are a new user, you may be required to change your Password (sent by email) and set up the Security Questions

Step 2

QR code and instructions will appear on the screen

Note: If prompted, enter the Password.

Step 3

Open CitiDirect Mobile and select the “Desktop Login” option & enter Passcode (setup on your mobile during activation)

Step 4

Scan the QR code displayed on your computer with the app

Step 5

Enter the one-time response code on the computer

Step 6

Success – you are logged into CitiDirect