Important information for pensioners of Istituto Nazionale della Previdenza Sociale (INPS) who receive their pension payments abroad.
Citi is an international banking group, a financial services leader, with approximately 200 illion current accounts opened by its customers in over 160 different countries and jurisdictions. Additional information is available on the website www.citi.com.
For all pensioners who have yet to deliver a valid Proof of Life Form as part of the September 2022 Poof of Life campaign, the February pension payments will be made available for collection at any Western Union agent in their country of residence. Such pension payments must be collected in person by the pensioner and the collection will also fulfil the Proof of Life requirement, hence avoiding the suspension of future pension payments.
For any pensioner who is eligible, a letter will be sent to inform that their payment has been made via Western Union. The letter also includes complete instructions on how to collect the March pension payment and the unique Money Transfer Control Number (MTCN) which will enable them to collect the payment.
If the March pension payment has been made available for collection at any participating Western Union agent in the pensioner’s country of residence he/she will receive a letter confirming the same. Said communication will also include the Money Transfer Control Number (MTCN) which will be asked for by the Western Union agent when collecting the pension payment. The pensioner will also need to present a valid photo ID that exactly matches the name mentioned in the letter.
The March pension payment will be made available through Western Union for the purposes of permitting the relevant pensioner to satisfy the proof of life obligations. The payment will be made in the name of the pensioner indicated in the letter which has been sent. As the purpose of collecting the payment is to satisfy the proof of life obligation, the payment must be collected in person by the pensioner only.
Since 1 February 2012, the Istituto Nazionale della Previdenza Sociale (INPS) has partnered with Citi to provide pension benefit payments for pensioners, who like yourself, reside abroad. As a global banking leader in providing financial services and the execution of pension payments, Citi will help to ensure punctual, efficient and a secure service
Please fill out the Life Certificate Form in BLOCK CAPITALS and black ink.
For your convenience, you will find enclosed in the pack you have received the form in two languages. You are required to return ONLY ONE version of the document in the language of your choice.
Should you require assistance to fill out this form, you may also contact a Patronato recognised by the Italian Government.
The Life Certificate Form duly completed, signed, dated and accompanied by the Supporting Documentation must be mailed using the pre-addressed envelope included in the Life Certificate Pack (alternatively, you may send all of the above to the following address: PO Box 4873, Worthing BN99 3BG, United Kingdom).
You should NOT address any enquiries to the "PO BOX 4873" above as they will not be responded to. Should you have any questions, please refer to the "Assistance and how to contact Citi" section.
Acceptable Witnesses - The Life Certificate Form must be signed in the presence of an Acceptable Witness. The Acceptable Witness must also sign and stamp the form, completing the required section.
Supporting Documentation - Citi also asks that you provide the following documents:
The document listed above will not be returned.
No strings, staples or any other binding material should be used to bind the Supporting Documentation and/or attach the same to the Life Certificate Form as this may delay the processing of your documents by Citi.
Citi must verify the life existence of all pensioners residing abroad at least once per year. If duly completed, signed and accompanied by the requested documentation, and submitted, the Life Certificate Form will ensure you, as legitimate beneficiaries, the correct payment of your pension.
The Life Certificate Form may be authenticated by an official from the Italian Consulate/Italian Embassy, or alternatively by a public official recognised by the legislation of your country of residence. The link below lists the public officials recognised in your country or geographic area, qualified to authenticate the Life Certificate Form. The Acceptable Witness must also sign and stamp the form, completing the required section.
No. This Life Certificate Form is unique for each pensioner and is intended to be used exclusively by the same pensioner. It cannot be shared or photocopied. In the event that you need a new Life Certificate Form, please contact the Citi INPS Pensioner Support Team.
For your convenience, we have included a pre-addressed envelope to facilitate delivery. Alternatively, you may send the completed Life Certificate Form, together with the requested documents to the following address: PO Box 4873, Worthing BN99 3BG, United Kingdom.
Citi also ask that you provide ONE of the following documents:
The documents listed above will not be returned.
No strings, staples or any other binding material should be used to bind the Supporting Documentation and/or attach the same to the Life Certificate Form as this may delay the processing of your documents by Citi.
No, there is no need to go to a Citi branch office. Citi has begun to take an active role in paying pensions only from 1 February 2012.
In any case, the Citi INPS Pensioner Support Team is already active and available to answer all of your questions, including those pertaining to the Life Certificate Form, without the need to visit a Citi branch office.
In the event the pensioner does not hold any photo ID in the name of the payment from Inps, it is possible to contact the designated Citi INPS Pensioner Support team who will be available to assist with the enquiry.
Should you have any questions or need further information in this regard, please contact the Citi INPS Pensioner Support team.
Email: inps.pensionati@citi.com
Call: Citi INPS Pensioner Support Team from Monday to Friday between 08.00 and 20.00 (Italian local time).
Speak with a designated Client Service Officer in Italian, English, Spanish, French, German or Portuguese. See Assistance and How to contact Citi section.
To find the location of the nearest participating Western Union Quick Cash agent, please proceed as follows:
The pensioner is residing in the USA or Canada, please visit www.westernunion.com.
If the pensioner is residing in Argentina, please call 0800 800 30 30.
If the pensioner is residing in any other country, please visit:
http://www.payment-solutions.com/agent.asp (Select: Quick Cash).
Western Union, in partnership with Citi, provides fast, reliable and convenient ways to send and receive cash payments, operating through a network of approximately 220,000 Agent locations in 190 countries and territories.
For further details please kindly visit the website www.westernunion.com.
All payments are instructed in Euro however, due to local regulations and subject on availability of the Western Union agents, in some countries payments may be available in local currency only. For further details on currency availability please kindly refer to Western Union www.westernunion.com.
INPS pension payments paid via cheque are mailed on payment value date. Delivery timeframes can vary according to the country of destination: on average delivery is made within 12 working days.
We kindly suggest that you refrain from raising any non-receipt enquiries to our call centre until sufficient time has passed for the cheque to be delivered to you.
In order for you to receive your pension payment on the payment value date, we suggest that you choose to have your pension paid electronically as an account credit.
