Since 1 February 2012, the Istituto Nazionale della Previdenza Sociale (INPS) has partnered with Citi to provide pension benefit payments for pensioners abroad.

End of proof of life campaign – August 2024 Cash conversion to Western Union

The first 2024 Proof of Life campaign ends in July. Pensioners included in this campaign who haven’t provided a valid certificate might get their August pension (in case this is due) converted to Western Union collection, if this is possible in their country. This is in order to give a further chance to get certified through the collection of payment. These pensioners will receive a letter with the instructions on collection and will need to proceed as soon as possible, so not to have their payments suspended.

All other pensioners that cannot get an August payment though Western Union will be suspended.

All pensioners can still avail of the usual certification methods (form, certification by the relevant bodies).

For more information, please consult:

Portale Inps - Dettaglio di Circolari, Messaggi e Normativa

Termination of cheques offering in Europe.

Citi will cease to issue cheques payable in most of the European countries starting from July 2024. If you are paid cheque in a European country, Citi has sent an Account Mandate Form to your registered address. Please complete it and send it back as indicated in the form.

MTCN through automated response

We offer the option for INPS pensioners collecting a monthly pension rate via Western Union, whereby the caller can retrieve their MTCN through the answering machine without waiting time 24 hours a day, 7 days a week.

Call numbers at the bottom of the page, select option 2 after the language selection and input the following:

1. 8 digits INPS Certificate Number. Retrievable in any communication from INPS
2. 12 digits Citi Pensioner ID number which is located on the top right-hand corner of all letters sent by Citi
3. 8 digits of your date of birth in the following format: 2 digits for the day, 2 digits for the month and 4 digits for the year. For example, for 1st of May 1948 please enter 01051948
4. Usual method of payment (as instructed by the answering machine)

This option can be used by pensioners included in the POL campaign cash conversion.