Since 1 February 2012, the Istituto Nazionale della Previdenza Sociale (INPS) has partnered with Citi to provide pension benefit payments for pensioners abroad.

Termination of cheques issue

Citi has ceased the offering of cheques payable in most of the European countries and will cease the offering for US and Canada from January 2025.

If you are paid cheque in US and Canada, Citi is sending you an Account Mandate Form to setup your bank account. Please complete it and send it back as indicated in the form.

*****Please include a supporting document (bank statement or bank letter)

End of proof of life campaign – February 2025 Cash conversion to Western Union

The second 2024 Proof of Life campaign ended in January. Pensioners included in this campaign who haven’t provided a valid certificate might get their February 2025 pension (in case this is due) converted to Western Union collection, if this is possible in their country. This is in order to give a further chance to get certified through the collection of payment. These pensioners will receive a letter with the instructions on collection and will need to proceed as soon as possible, so not to have their payments suspended. All other pensioners that cannot get an February payment though Western Union will be suspended. All pensioners can still avail of the usual certification methods (form, certification by the relevant bodies).

For more information, please consult:

Portale Inps - Dettaglio di Circolari, Messaggi e Normativa

MTCN through automated response

We offer the option for INPS pensioners collecting a monthly pension rate via Western Union, whereby the caller can retrieve their MTCN through the answering machine without waiting time 24 hours a day, 7 days a week.

Call numbers at the bottom of the page, select option 2 after the language selection and input the following:

1. 8 digits INPS Certificate Number. Retrievable in any communication from INPS
2. 12 digits Citi Pensioner ID number which is located on the top right-hand corner of all letters sent by Citi
3. 8 digits of your date of birth in the following format: 2 digits for the day, 2 digits for the month and 4 digits for the year. For example, for 1st of May 1948 please enter 01051948
4. Usual method of payment (as instructed by the answering machine)

This option can be used by pensioners included in the POL campaign cash conversion.