Commencing the week of 2nd of September, Citi started a Life Certification Campaign to the Public (former INPDAP) as well as Sport and Entertainment (former ENPALS) pensioners residing overseas as a result of Decree Law no. 201 dated 6th December 2011, then converted with amendments into Law no. 214 on the 27th December 2011, stating that from the 1st January 2012 Inpdap and ENPALS have merged into INPS
Further information on the decree can be located on:
http://www.inpdap.gov.it/wps/wcm/connect/internet/internet/inpdap/homepage
http://www.inps.it/portale/nam.aspx?sID=0%3b7780%3b&lastMenu=7780&iMenu=1&p3=4
As a result of the merger of INPDAP and ENPALS into INPS, Citi has a contractual obligation with INPS to verify the life existence of all pensioners residing abroad at least once per year.
Life Certificate Packs will not be sent to pensioners of INPDAP and ENPALS who are residing overseas but receiving pension payments in Italy.
Enclosed in the pack, pensioners will receive Life Certificate Form (yellow form) and a comprehensive intro letter with relevant information why they are receiving the communication.
31 December 2013 is the deadline to return their Certificate of Life Forms duly completed, signed, dated and accompanied by Supporting Documentation at the following address: PO Box 4873 Worthing BN99 3GB, United Kingdom.
Failure to return the Life Certificate Form could result in suspension of the pension payments.
A dedicated, multilingual Citi INPS Pensioner Support Team is available to answer all your questions you may have pertaining to the Life Certificate Pack. For any enquiries not related to the Life Certificate Pack such as change of address, change of payment method, change of currency, we kindly ask that the enquirer contacts their INPDAP or ENPALS office directly.
There is no need to go to a Citi branch office. The Citi INPS Pensioner Support Team is available to answer all of your questions, including those pertaining to the required forms.
IVR Solutions will be running also for the former INPDAP and former ENPALS POL Campaign. As with Inps IVR solution, pensioners will be required to enter their Citi 12 digit pensioner ID number.
Should you have any questions or need further information in this regard, please contact the Citi INPS Pensioner Support team, contact details located in the Life Certificate Pack or in the Home Section of this webpage.
We would like to inform you that, as requested by INPS , all pension payments will be issued on the second day of the month from January 2017 onwards.
You may find the calendar of the payments' issuance below:
January:
3 January 2017
February:
2 February 2017
March:
2 March 2017
April:
4 April 2017
May:
3 May 2017
June:
5 June 2017
July:
4 July 2017
August:
2 August 2017
September:
4 September 2017
October:
3 October 2017
November:
3 November 2017
December:
4 December 2017
As shown in the above calendar, please note that you will receive your pension payment for some months on a different date . This is due to bank holidays.
Please visit the website for regular updates.
