Leadership Standards

In Citi we are very focused on leadership skills at every layer of the organization. The Leadership Pipeline identifies 4 Management/Leadership Levels:

Chief Executive Officer

Executive Leader

Executive Leader - is an individual with executive level oversight and responsibility, identified as being in the top 1% of the company as a whole. Leaders in this category can have many different roles, from managing large functions and businesses, to regional country officers, to acting as corporate executives.

Manager of Managers

Manager of Managers - is a manager of other managers who oversees the success and coordination of several different teams. A lot of time and effort in this role is spent on reflection and analysis, coaching direct reports toward managerial excellence, and staying current with external trends.

Manager of Others

Manager of Others - is a first-line manager of individual contributors who is responsible for the success and performance of their unit.

Manager of Self

Manager of Self - is an individual contributor, often closest to the client, who relies on his own technical proficiency to get work done.

CEO

EXECUTIVE

LEADERS

MANAGER

OF MANAGERS

MANAGER

OF OTHERS

MANAGER

OF SELF

Each level has a unique set of goals and responsibilities that require a different:

  • Focus
  • Attitude
  • Allocation of time
  • Set of values
  • Management and leadership skills set
  • Set of behaviors

All of the above mentioned elements are defined by the 6 core leadership competencies called LEADERSHIP STANDARDS. The expectations at every level are clearly defined, so that everyone knows what Citi expects of its employees.

CITI LEADERSHIP STANDARDS: Definitions

DRIVES CLIENT VALUE

Leaders create unique value for internal and external clients based on expertise and in-depth knowledge of the stakeholder environment.

DELIVER RESULTS

Leaders raise the bar and create a clear path forward toward sustainable results.

LEADS CHANGE

Leaders pioneer and accelerate productive and innovative changes that support Citi's vision and global strategy.

ACT AS AN OWNER

Leaders take responsibility for addressing problems, finding solutions, and making prudent decisions.

WORKS AS A PARTNER

Leaders collaborate and partner to break down barriers and create One Citi.

BUILDS GREAT TEAMS

Leaders create a competitive advantage by emphasizing talent, learning, and apprenticeship.